+towing service up to RM200 or to the nearest authorised repairer.
++with windscreen add-on.
24/7 Accident and Breakdown Support
for Allianz Comprehensive Motor and Motorcycle Policies
Professional mechanics
Our Road Rangers are equipped to manage flat tyres, battery jumpstart, and battery replacement.
Complimentary service
Provided free of charge for Allianz Comprehensive Motor and Motorcycle policyholders.+
Trusted repairs –guaranteed
Authorised repairers offer genuine parts and a 2-year warranty on workmanship.
On-the-Go Windscreen Replacement
Enjoy on-site repairs or replacement with genuine glass, lifetime warranty, and nationwide coverage.++
Anytime, anywhere
We’re on-call 24 hours a day, 365 days a year.
☏ Need help now? Call 1800 22 5542 for immediate assistance.
Select your vehicle below to see the services available to you in the event of an accident
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I drive a car
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I ride a motorcycle
You can always count on Allianz Road Rangers’ reliable service to get you home safely in the event of an accident. This service is complimentary for all Allianz Motor Comprehensive (Private Car) policyholders.
24-hour helpline assistance
Call 1800-22-5542 in the event of a road accident or if you're in need of roadside assistance
Allianz Bike Brigade
Our First Response brigadier will arrive first at the accident location and provide initial assistance, including first aid if necessary2
Allianz tow truck
We will tow your damaged vehicle to the police station to lodge a police report, and then to an Allianz Authorised Panel Repairer* or a franchise workshop upon request
Claims concierge service at police stations
We will explain and guide you on what is required whilst we accompany you at the police station
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e-Hailing vouchers
We will provide an e-hailing voucher to get you home safely (only applicable in the event of an accident)3
Claims approval
We will process and approve selected eligible Own Damage (OD) claims as fast as 10 minutes4
Vehicle delivery
We will deliver your repaired vehicle to you instead of you having to collect it from the selected panel workshop5
Disclaimers:
1. The full seven touchpoints journey for Allianz Road Rangers is only applicable for accident assistance.
2. The Bike Brigade First Response service is only available for Klang Valley.
3. E-hailing voucher service is only applicable where the service is available.
4. For full turn-around time of claims approval, please refer to the customer service charter.
5. Vehicle delivery service (up to 30km) is available at all Allianz panel workshops. Otherwise, an e-hailing voucher will be provided.
Breakdown assistance
You’ll never drive alone when you’re with Allianz! Whether it’s emergency petrol delivery, assistance with a flat tyre or your battery, we’ll be there with just one call to deliver assistance.
24-hour helpline assistance
Call 1800-22-5542 in the event of a road accident or if you're in need of roadside assistance
Allianz Bike Brigade
Our technician arrives on the scene to perform minor roadside repairs
Allianz tow truck
Otherwise if required, a tow truck will tow your motorcycle to your preferred workshop (up to 50km, roundtrip)
You’ll never ride alone when you’re with Allianz! Whether it’s emergency petrol delivery, assistance with a flat tyre or your battery, we’ll be there with just one call to deliver assistance.
24-hour helpline assistance
Call 1800-22-5542 in the event of a road accident or if you're in need of roadside assistance
Allianz Bike Brigade
Our technician arrives on the scene to perform minor roadside repairs
Allianz tow truck
Otherwise if required, a tow truck will tow your motorcycle to your preferred workshop (up to 50km, roundtrip)
Explore our comprehensive plans
From full-sized sedans to motorcycles, our motor plans offer the coverage you need at an affordable price. Also, learn more on how you can renew your insurance with us.
Frequently Asked Questions
Our Roadside Assistance provides you with 24/7 support from experienced personnel to get your car back on the road again. Simply call us for assistance and we’ll help diagnose the problem and figure out the next steps. If we can’t fix the issue over the phone, we’ll send a qualified mobile mechanic to help you.
The most common reasons why you might need roadside assistance include the following:
- Your car is involved in an accident
- You have a punctured tire or a flat battery
- Your electric car runs out of charge
- With Allianz Road Rangers, help is available 24 hours a day, 365 days a year for our Comprehensive Motor and Motorcycle policyholders
Yes, you can still receive assistance for non-covered vehicles, but charges will apply based on the type of assistance required. Technician and towing services are available, and any parts replaced, such as a battery, will be at the insured's expense. Charges will be quoted prior to dispatch.
Please call 1800 22 5542, and we'll find the best way to assist you.
You can contact us 24/7, 365 days a year at 1800 22 5542. Please have the following information ready:
- The vehicle’s registration number
- The exact location of the vehicle
- A contact telephone number
- A description of the problem
Your safety is our priority. While waiting for assistance, ensure your surroundings are safe. If possible, move your vehicle to the side of the road and activate your hazard lights. Please wait for Allianz Road Rangers and avoid authorising unlicensed touts to tow your vehicle.
For detailed information on our claims process and timelines, please refer to the Allianz customer service charter.
Roadside Assistance does not cover excess towing mileage, toll charges (except Enhanced Road Warrior policyholders for up to RM20), or parts replaced, such as a battery. For a complete list of exclusions, please refer to the full Terms and Conditions.
The full Terms and Conditions for Allianz Road Rangers can be found on our website or by contacting our customer service team for detailed information.
Yes, once you call for assistance, you'll receive a tracking link via WhatsApp to monitor the location of your assigned tow truck and its distance from you.
Get 24/7 Accident and Breakdown Support Now!
