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Non Motor Claims

What to do in the event of an incident

What to do during an accident

  • Call Bomba (for fire loss)
  • Make a police report (for theft loss)
  • Take photos of damaged items
  • Notify Allianz or your agent
  • Submit the required documents to Allianz / Agent / Adjusters

Note: Do not remove or dispose-off damaged items before Allianz’s investigation

*This is applicable to property claims (except for claims from Fidelity Guarantee, Marine and Liability policies).

Non-Motor Claims Charter

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Type of Claims Fast Track Tier Claim Amount (RM) Turnaround Time
Claims Offer/Payment Interim Offer^{*}
Fire, Miscellaneous & Engineering 1 Less than 5,000 72 hours from receipt
of complete documents 		Not available
2 5,000 – 50,000 14 days from
claims notification 		12 days
3 50,000 – 100,000 21 days from
claims notification 		19 days
4 100,000 – 300,000 28 days from
claims notification 		26 days
Non-Fast Track More than 300,000 7 days from receipt of Adjusters report 14 days
Marine, Public, Liability & Personal Accident 1 Less than 5,000 72 hours from receipt
of complete documents 		Not available
Non-Fast Track More than 5,000 7 days from receipt
of Adjusters report or
complete documents 		When it is necessary

Building / house damage

What to submit

  • List detailing the description, quantity and unit cost claimed
  • Historical purchase invoices in substantiation of the items claimed
  • Quotations for repairs / replacements in substantiation of the items claimed
  • Police report (for theft loss)
  • Fire brigade report (for fire loss)
  • Technical report to confirm the cause of damage (if applicable)
  • Commercial invoice, original marine policy or certificate of insurance, original bill of lading or airway bill, original delivery note or consignment note, survey report and photos to show the extent of damage and other supporting documents (for Marine claims)
  • Duly completed E-payment form

Note: The listings of documents required are only a guide and we reserve our right to request for further information as and when necessary.

*Applicable to Householder / Houseowner, Smart Home Cover, Fire, Marine, Fidelity Guarantee, All Risks, Burglary, Machinery Equipment, Engineering

Travel claims

What to submit

  • A brief circumstances of the loss
  • Relevant documentation in support of the items claimed e.g. reports, bills, receipt, medical report, photographs, travel itinerary etc
  • Duly completed E-payment form

Note: The listings of documents required are only a guide and we reserve our right to request for further information as and when necessary.

Liability claims

What to submit

  • A brief circumstances of the loss
  • Relevant documentation in support of the items claimed e.g. reports, bills, receipt, medical report, photographs, travel itinerary etc
  • Duly completed E-payment form

Note: The listings of documents required are only a guide and we reserve our right to request for further information as and when necessary.

Personal accident / group personal accident / workmen compensation / foreign worker compensation scheme claims

What to submit

  • A brief circumstances of the loss
  • Death certificate
  • Post mortem report (if any, for death claim)
  • Medical report
  • Medical leave certificates
  • Original itemised medical bill and receipts
  • Police report (for motor vehicle accident)
  • Driving license (if you are driving / riding)
  • One month salary slip (for GPA, WC and FWCS)
  • Duly completed E-payment form

Note: The listings of documents required are only a guide and we reserve our right to request for further information as and when necessary.

Hospital & surgical claims (for reimbursement and non-cashless policies)

What to submit

  • Completed claim form
  • Medical report
  • Original itemized bills and receipt
  • Original medical invoice
  • Police report (if applicable)
  • Copy of passport depicting the entry and exit dates (for overseas treatment)
  • Duly completed E-payment form

Note: The listings of documents required are only a guide and we reserve our right to request for further information as and when necessary.

Claims related forms