Allianz General mobilises fast claims settlements, towing assistance for flood-affected customers

Kuala Lumpur, 18 December 2025

Allianz General Insurance Company (Malaysia) Berhad (Allianz General) is ready to serve flood-affected customers with its comprehensive flood assistance measures, including fast flood claims settlements and towing assistance.
Amid the recent floods and heavy rainfall in parts of the country, and with more expected by year-end, Allianz General is committed to providing immediate relief to affected customers through a range of services designed to alleviate the challenges posed by floods.
“We have our Road Rangers tow trucks on standby across the country and we have also deployed six units of Allianz-branded 4x4s and a team of Adjusters to flood-affected areas, including Kedah, Kelantan and Klang Valley. Our proactive approach is aimed at expediting claims processes and achieving fast settlements, therefore relieving the financial strain on our customers,” said Allianz General Chief Claims Officer, Damian Williams.
"Our priority is to ensure that our policyholders receive the assistance they need as quickly as possible. We understand the challenges that come with natural disasters, especially floods, and our team is dedicated to providing efficient and compassionate service to help our customers recover and rebuild," Damian added.
Policyholders are encouraged to notify Allianz General of their claims by calling 1-800-22-5542, upon which the claim process will commence promptly.
Free towing services are available for all Motor Car Comprehensive, Motorcycle Comprehensive, and Motorcycle Plus Comprehensive policyholders. Policyholders only need to contact the Allianz Road Rangers at 1-800-22-5542 for towing assistance.
For Motor policyholders with valid Special Perils cover, Allianz General has streamlined the claims process to ensure swift and efficient service. Policyholders just need to provide their policy details for identification purposes, facilitating a fast and seamless claims experience.
Claims settlements are also being fast-tracked for all customers, including for individual policies such as Smart Home Cover as well as commercial policies like Fire and Allianz Business Shield, whereby policyholders will see settlements or interim payments processed within five days from Adjuster site attendance.
In addition, Allianz General is waiving the reinstatement value clause and mortgagee clause for individual policyholders affected by the floods, further easing the financial burden during this challenging time.
For commercial fire insurance policyholders, interim payment will be made within 5 days from Adjuster site attendance. In cases where claims cannot be settled within 28 days, another interim payment will be issued before the 30th day, ensuring continuous support to Allianz General customers.
To learn more about Allianz General’s roadside assistance, Motor policies and Smart Home Cover, please click https://www.allianz.com.my/personal/home-motor-and-travel.html. For more information on Allianz General’s commercial policies, please contact an authorised Allianz agent today or visit https://commercial.allianz.com/global-offices/malaysia.html.